Business process outsourcing
BPO
Voice at non-voice na business process delivery sa buong customer lifecycle, mula front-line support hanggang back office. Dedicated na Pilipinong team, pinapatakbo sa consistent na operating standard at iniuulat laban sa inyong mga KPI.
Customer support
Voice, non-voice at omnichannel na customer service.
Front-line customer service sa telepono, email, chat at social, na may mga agent na sinanay sa inyong produkto at tono. Binubuo namin ang team ayon sa inyong volume at quality bar, na may quality assurance at coaching mula unang araw.
Alamin paTechnical support
L1 hanggang L3 at product-specific na technical desks.
Tiered na technical support mula sa password reset hanggang sa kumplikadong product troubleshooting. Sinanay ang mga agent sa inyong stack at escalation paths, na may knowledge base contribution bilang bahagi ng role.
Alamin paSales at lead generation
Outbound at inbound na pipeline development.
Lead qualification, appointment setting at inside sales support na nagpapadaloy ng malinis na pipeline sa inyong CRM. Nagtatrabaho kami ayon sa inyong ideal customer profile at nagbibigay ng qualified opportunities, hindi raw lists.
Alamin paBack office operations
Data entry, processing at administrative operations.
Ang paulit-ulit at rules-based na operasyon na nagpapatakbo ng negosyo: data entry, document processing, order handling at administrative support, inihahatid nang tama at nasa oras.
Alamin paContent moderation at trust and safety
Pagpapatupad ng patakaran na may wellbeing.
Pagsusuri at pagpapatupad sa user-generated content, marketplaces at platforms, ayon sa inyong patakaran. Ang trabaho ay inihahatid na may wellbeing ng agent na naka-disenyo sa scheduling, environment at suporta.
Alamin paFinance at accounting
Transactional na finance at accounting operations.
Accounts payable at receivable, reconciliations, billing at month-end support, ginagawa ng sinanay na finance staff sa ilalim ng malinaw na kontrol. Umaangkop kami sa inyong systems at close calendar.
Alamin paHR outsourcing
HR administration at employee support.
Administrasyon ng employee lifecycle, HR helpdesk, onboarding support at records management, inihahatid na may confidentiality at malasakit. Isang praktikal na extension ng inyong people team.
Alamin paLegal process outsourcing
Document-heavy na legal support sa scale.
Document review, contract administration, legal research support at paralegal tasks, inihahatid sa ilalim ng supervision at confidentiality. Dinisenyo para bawasan ang pasanin ng inyong qualified legal staff.
Alamin paIba pang inihahatid sa linyang ito
- Insurance claims processing
- E-commerce support
- Order management
- Payroll services
- Live chat at messaging
- Email at ticket management
- Social media management
- Data entry at processing
Ingles at Filipino bilang standard, na may Cebuano, Espanyol, Mandarin, Hapon at Koreano depende sa programa.
Humiling ng proposal