5 days
Claims Processing TAT
0.8%
Processing Error Rate
-41%
Cost per Claim Processed
100%
Surge Event SLA Attainment
Ang hamon
- Backlog sa pagproseso ng claims
- Katumpakan at compliance sa paghawak ng claims
- Coordination sa adjusters at policyholders
- Turnaround times at service levels
Ang approach ng Corpshore
- Bumuo ng dedicated claims processing team
- Nagtatag ng accuracy at compliance controls
- Isinatandard ang coordination at dokumentasyon
- Nag-report ng times at service levels
Mga resulta at epekto
| Metric | Dati | Ngayon | Pagbabago |
|---|---|---|---|
| Claims Processing TAT | 14 days | 5 days | -64% |
| Processing Error Rate | 3.4% | 0.8% | -76% |
| Cost per Claim Processed | Baseline | -41% | 41% reduction |
| Surge Event SLA Attainment | N/A | 100% | 3 events absorbed |
| Customer Complaint Rate | Baseline | -58% | 58% reduction |
| First-Notice-of-Loss Response | 12 hrs | 3 hrs | -75% |
Pinoproseso ng Baguio team ang aming claims nang tumpak at nasa oras, na nagpapabuti sa karanasan ng policyholder.