Mga case studyBPOCebu IT Park, Cebu City
Multi-state property management operations para sa isang US real estate firm
<5 min
Inquiry Response Time
96%
Portfolio Occupancy Rate
97%
Maintenance Ticket SLA
-63%
Cost per Inquiry Handled
Ang hamon
- Coordination ng operasyon sa maraming estado at property
- Leasing support at tenant care sa scale
- Administrasyon ng kontrata at records
- Back office at accounts operations
Ang approach ng Corpshore
- Bumuo ng dedicated property operations team
- Isinatandard ang leasing at tenant support workflows
- Nagtatag ng controls para sa contract administration
- Nag-report ng service levels at response times
Mga resulta at epekto
| Metric | Dati | Ngayon | Pagbabago |
|---|---|---|---|
| Inquiry Response Time | 4+ hrs | <5 min | -98% |
| Portfolio Occupancy Rate | 88% | 96% | +8 points |
| Maintenance Ticket SLA | 72% | 97% | +25 points |
| Cost per Inquiry Handled | Baseline | -63% | 63% reduction |
| Tenant NPS | 42 | 71 | +29 points |
| Lease Conversion Rate | 18% | 27% | +9 points |
Hinahawakan ng Cebu team ang aming multi-state operations na may consistency na wala kami dati.