Mga case studyBPOCebu IT Park, Cebu City
Multi-state property management operations para sa usa ka US real estate firm
<5 min
Inquiry Response Time
96%
Portfolio Occupancy Rate
97%
Maintenance Ticket SLA
-63%
Cost per Inquiry Handled
Ang hagit
- Coordination sa operasyon sa daghang estado ug property
- Leasing support ug tenant care sa scale
- Administrasyon sa kontrata ug records
- Back office ug accounts operations
Ang approach sa Corpshore
- Nagtukod og dedicated property operations team
- Gi-standardize ang leasing ug tenant support workflows
- Nagtukod og controls para sa contract administration
- Nag-report og service levels ug response times
Mga resulta ug epekto
| Metric | Kaniadto | Karon | Kausaban |
|---|---|---|---|
| Inquiry Response Time | 4+ hrs | <5 min | -98% |
| Portfolio Occupancy Rate | 88% | 96% | +8 points |
| Maintenance Ticket SLA | 72% | 97% | +25 points |
| Cost per Inquiry Handled | Baseline | -63% | 63% reduction |
| Tenant NPS | 42 | 71 | +29 points |
| Lease Conversion Rate | 18% | 27% | +9 points |
Gidumala sa Cebu team ang among multi-state operations nga adunay consistency nga wala namo kaniadto.