Business process outsourcing
BPO
Voice and non-voice business process delivery across the customer lifecycle, from front-line support to the back office. Dedicated Philippine teams, run to a consistent operating standard and reported against your KPIs.
Customer support
Voice, non-voice and omnichannel customer service.
Front-line customer service across phone, email, chat and social, staffed by agents trained on your product and tone. We build the team to your volume curve and quality bar, with quality assurance and coaching built in from day one.
Learn moreTechnical support
L1 to L3 and product-specific technical desks.
Tiered technical support from password resets to complex product troubleshooting. Agents are trained on your stack and escalation paths, with knowledge base contribution kept part of the role.
Learn moreSales and lead generation
Outbound, inbound and pipeline development.
Lead qualification, appointment setting and inside sales support that feed a clean pipeline into your CRM. We work to your ideal customer profile and hand off qualified opportunities, not raw lists.
Learn moreBack office operations
Data entry, processing and administrative operations.
The repeatable, rules-based operations that keep a business running: data entry, document processing, order handling and administrative support, delivered accurately and on time.
Learn moreContent moderation and trust and safety
Policy enforcement with wellbeing built in.
Review and enforcement across user-generated content, marketplaces and platforms, to your policy. The work is delivered with agent wellbeing designed into scheduling, environment and support.
Learn moreFinance and accounting
Transactional finance and accounting operations.
Accounts payable and receivable, reconciliations, billing and month-end support, run by trained finance staff under clear controls. We fit your systems and close calendar rather than impose ours.
Learn moreHR outsourcing
HR administration and employee support.
Employee lifecycle administration, HR helpdesk, onboarding support and records management, delivered with confidentiality and care. A practical extension of your people team.
Learn moreLegal process outsourcing
Document-heavy legal support at scale.
Document review, contract administration, legal research support and paralegal tasks, delivered under supervision and confidentiality. Built to reduce the load on your qualified legal staff.
Learn moreAlso delivered from this line
- Insurance claims processing
- E-commerce support
- Order management
- Payroll services
- Live chat and messaging
- Email and ticket management
- Social media management
- Data entry and processing
English and Filipino as standard, with Cebuano, Spanish, Mandarin, Japanese and Korean available depending on the program.
Request a proposal