Review and enforcement across user-generated content, marketplaces and platforms, to your policy. The work is delivered with agent wellbeing designed into scheduling, environment and support.
Delivery model
Policy training and calibration, tiered review queues, quality audits, and a wellbeing program for moderators.
What we report on
- Decision accuracy
- Handling time
- Policy calibration score
- Backlog and SLA
KPI frameworks describe what we track and report. Targets are set with you per engagement.
English and Filipino as standard, with Cebuano, Spanish, Mandarin, Japanese and Korean available depending on the program.