Day-to-day management of network, servers and end-user support, keeping systems available and users productive. Coverage aligned to your time zones.
Delivery model
Monitoring, tiered help desk, patch and change management, and asset documentation.
What we report on
- Uptime
- Ticket resolution time
- Patch compliance
- First contact resolution
KPI frameworks describe what we track and report. Targets are set with you per engagement.
Delivery and documentation in English, with bilingual coordination available where a program needs it.