Design, build and ongoing tuning of chat and voice assistants, with human review of transcripts to improve intent coverage and reduce misfires over time.
Delivery model
Intent design, integration, transcript review, and continuous tuning.
What we report on
- Intent coverage
- Containment rate
- Fallback rate
- User satisfaction
KPI frameworks describe what we track and report. Targets are set with you per engagement.
Multilingual capability including Filipino, Cebuano, Hokkien, English, Spanish and further languages across the Corpshore group.